A SaaS-based customer support platform called Freshdesk provides organizations with all the tools they need. That is, to provide excellent customer care. Including omnichannel capabilities, automatic ticket routing, detailed reporting, self-service choices, SLA management, and much more. Freshdesk project management integrates customer service requests. These are received by email, phone, online, chat, and social media and assist your team in keeping track of all discussions in a single view. Additionally, it provides agents with a seamless customer experience. Also aids in their continued peak productivity. The box is the Content Cloud—a single, safe, user-friendly platform designed for the complete content lifecycle, from the production and sharing of files through co-editing, signing, categorizing, and retaining them. Work safely from any location while integrating your tech stack with more than 1,500 best-in-class apps. The 100K+ top companies worldwide, including AstraZeneca, JLL, and Nationwide, trust Box. It has been recognized as a Leader by all significant industry analyst companies.
Freshdesk Project Management
Increased satisfaction and engagement are guaranteed with the cloud-based customer support system Freshdesk. The ability to customize agent roles, ticket forms, portals, and more makes ticketing simpler. For increased data security, users can control identification and information access. Field service modules are available. These are omnichannel client engagement, rapid inquiry resolution, and automatic appointment management. Also, a map view that enables users to follow dispatches in real-time. The convenience of scheduling, monitoring, and tracking appointments, updates, and customer communications is made possible by the support for Android and iOS for field personnel.
Freshdesk Key Features
Improved Productivity
Automatically assign tickets to agents and groups depending on their workloads and skills, among other factors. For increased productivity, automatically assign emails, calls, and chats to agents. On the basis of keywords and available bandwidth.
Ticket Management
Utilize collaborative ticketing to provide better customer service. Create tickets that can be resolved for consumer issues coming from various channels. Offers: A team inbox where tickets can be assigned and prioritized depending on keywords. Tickets with AI support to increase agents’ productivity and save time.
SLA management to assess agent performance and establish response time expectations for clients.
Customer Self-Service
Automated suggestion pop-ups, knowledge base articles, and the conversion of pressing community issues into resolvable tickets. All can be used to enable effective client self-service.
Freshdesk Pricing
The software offers four pricing models. They are Free, Growth, Pro, and Enterprise. The first does not consist of all the features as it is free. The second one costs $15/per user if billed yearly. The third costs $49 per user per year. And the final option, that is, Enterprise costs $79/user per month.
Freshdesk Reviews
It is inexpensive and simple to use. It has numerous Shopify and marketplace integrations, allowing you to access the order directly from Freshdesk. However, there are some consumer grievances as well. On occasion, all that appears on the dashboard is a grey screen. The inability to change signatures based on the email address to which you are replying, for instance, while using a different brand, etc.
Box Project Management
A personal cloud content management service for businesses, BOX, offers online file sharing. Over 10 million individuals and 120,000 businesses, including 92% of Fortune 500 firms, use Box project management secure, scalable content-sharing platform. Users can access and share content using any device and anywhere. Box’s dynamic, adaptable content management solution, also gives IT visibility into how content is used both inside and outside of businesses. From desktops, laptops, phones, and tablets, users may access Box content.
Box Software Features
Security
Box’s security measures are sufficient, but only its most premium subscription offers customization. This means that you cannot change key security settings about your team and their account information in many plans. Box currently provides some very robust permissions that can help guarantee your team’s work is secure, but the inability to demand two-factor verification or carry out a global password reset in lesser payment levels is constricting. With any plan, Box does, however, facilitate removing lost or stolen devices.
Cloud Storage
Box offers respectable options for cloud storage. Setting up offline access is simple, and you can set the time restriction for file recovery indefinitely. The weak version history of Box negates these advantages. Businesses that prefer to store and access files over verifying specific alterations in documents through version history might use Box’s cloud storage features.
Collaboration
One of Box’s best qualities is its collaborative nature. Using Box Notes, making comments on papers, sharing files of any size, and asking for electronic signatures are all ways to collaborate. This implies that your business has a variety of opportunities to successfully work with clients and external users as well as with one another.
Box Pricing
The Box tool offers four pricing tiers. They are as follows:
Business: This offer costs $15 per user per month. It has a limited number of features and allows a minimum of three users.
Business Plus: This option costs $25 per user per month. It allows you to upload 15GB and unlimited storage.
Enterprise: It costs $35 per user per month. It allows users to upload around 50GB and unlimited storage as well.
Enterprise Plus: It is customizable, so the pricing is not available. Users can get a custom quote for this by contacting the vendor.
Box Software Reviews
The user interface has excellent usability. When compared to some competitors, the cost is extremely reasonable. In addition to simply hosting documents in the cloud, it offers several capabilities for hosting and managing them. The sync function might be improved; some papers could take a while to sync, slowing down teamwork.
Final Thoughts
This Freshdesk vs Box software comparison brings forth the qualities of both tools. They have diverse features and are pretty robust. But it all depends on the needs of your company and your budget as well. So think before you invest and choose the most suitable software.
